So, you are ready for that process engineering project with your client and have gathered all the documentation available and have your tools and methodologies at hand.  The activities are ready to be documented on the flow chart in their respective swim lanes and you are looking forward to getting that Visio diagram squared away.  As former college football coach and ESPN College Game Day Lee Corso often says “Not so fast my friend.”  Holistic process discussions involve ‘hide and seek’ as there are strategic objectives to align, process roles and characteristics to define, underlying issues or limitations that need attention, metrics that could give the process meaning, and innovations (process enablers) that could make a difference.  These can often be left unaddressed, and therefore hidden, in a pure process discussion.