Mark Hilldrup
Sep 01 2010
The Road Less Travelled: Standing at the OCM Crossroads
by Mark Hilldrup with Ed Deiss
“It is always wise to look ahead, but difficult to look further than you can see.” Winston Churchill
In most cases, complex projects by their very nature require the use of multiple functional and technical disciplines to achieve project goals. However, these projects are often pursued using a single approach, driven down a road that is too narrow to realize the benefits of employing a comprehensive, collaborative framework. Whether a project involves systems or data integration, adoption of mobile computing technologies, managing content on portals, or improving business performance through process improvements, resulting Organizational Change Management (OCM) implications are often overlooked. It is at these ‘OCM Crossroads’ where the impacts of impending changes are found, requiring the diligence to develop action plans and strategies.
May 07 2010
Using Change Management Metrics to Manage Project Perceptions
Success! The day has finally arrived to implement your technology project and, as the project manager, you are feeling good. You mentally review the highlights of the presentation you’re planning to give to the project sponsor:
- Scope – all requirements have been met and tested, and everything works as designed. Check.
- Schedule – the Go Live Date has been hit. Check.
- Budget (Cost) – an even better story, since you’re 5% under. Check plus.
You deliver your presentation, which goes well - the project team, immediate project stakeholders, and project sponsor are all pleased.
And then, it happens -- user resistance. Not all at once, and not necessarily too loudly at first or even communicated directly to the project team, but users are not happy about the launch of the new system, and complaints are growing. The talk at the water cooler is that the project is a fa
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