If you are reading this blog, you more than likely have a history with the challenges a consultant faces surrounding the political and social environment of the client worksite. At one such client, I was thrust into a volatile situation that had grown from a failed bonus system that had inaccurately calculated payments to its union employees. By the time the miscalculation had been discovered, it was too late; some workers had received too little, while others too much. The union works were greatly upset by having their pay deducted to make up for the mistake caused by the client’s poor implementation of the system. The issue was not a defect in the system created; in actuality the system operated precisely as it was designed.