Although executives strongly supported the project, the newness of the technology had the potential to delay the initial implementation. To alleviate potential problems, the retailer’s development team participated in the Scaled Agile Framework (SAFe), designed to help multiple teams across an organization work using agile methodologies.
A scrum master joined the new team and began providing agile coaching and training while working closely with the two product owners responsible for the project. As new contractors joined, the scrum master established team norms and roles and crafted a healthy development rhythm. As internal associates joined the team, we trained them in agile development and oriented them to the development effort. Helpful information was captured in an easy-to-use wiki site, which made it easier to train the new members of the team and to explain procedures to people outside the team.